Refund policy

Refund & Return Policy

At Norrie, we take pride in the quality of our products and are committed to ensuring you have a great experience shopping with us. Please review our policy regarding returns and refunds:

1. Change of Mind

We do not offer refunds or exchanges for change of mind. We encourage you to carefully consider your purchase before finalising your order.

2. Faulty or Damaged Items

If your item arrives faulty or damaged, we sincerely apologize for the inconvenience. You are entitled to a refund, replacement, or exchange under the following conditions:

• The fault or damage must be reported within 7 days of receiving the item.
• The item must be unused and in its original condition with all packaging and labels intact.

To request a refund or replacement for a faulty item, please contact our customer service team at hello@norrie.com.au with your order number, a description of the issue, and photographic evidence of the fault.

3. Refund Process

Once your return request is approved, we will process your refund or send a replacement within 7 business days. Refunds will be issued to the original payment method used for the purchase.