FAQ
What are your shipping rates within Australia?
We offer FREE shipping on all AU orders over $99 or flat-rate shipping of $9.95 on orders under $99
How long will it take for my parcel to arrive?
For parcels within Australia...
STANDARD SHIPPING
If you have ordered with standard shipping your parcel is expected to arrive within 5-10 business days.
EXPRESS SHIPPING
If you have ordered with express shipping your parcel is expected to arrive within 2-3 business days.
Please note, while we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues including delays that may occur.
Where do you ship to outside of Australia?
Unfortunately, we don't offer shipping outside of Australia at the moment.
How do I return an item?
To initiate a return, please email us at hello@norrie.com.au. Make sure to review our return policy to ensure your item meets the eligibility criteria and have your order number handy
Shipping
Fast shipping
Orders placed before 12pm AEST will be shipped out the same day!
In addition to the swift dispatch for orders placed, our commitment to timely service ensures that your package will be swiftly processed and prepared for shipment
Order tracking
Each Norrie parcel will be assigned a unique tracking number, allowing you to monitor its journey to your destination.
Get in touch
email us at hello@norrie.com.au to discuss any product details, size fit, shipping policies, reviews or questions!